1. Delivery Areas
We ship to all addresses within Peninsular Malaysia, Sabah, and Sarawak. For remote or island locations, additional surcharges may apply – we will notify you before processing your order.

2. Order Processing
Orders are processed within 1–2 working days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order is packed and ready for dispatch.

3. Shipping & Delivery

Free delivery on orders over RM99

4. Estimated Delivery Times

Peninsular Malaysia: 2–4 working days
Sabah / Sarawak: 5–8 working days
These are estimates; actual times may vary due to weather, courier delays, or public holidays. We will keep you updated via tracking.

5. Order Tracking
A tracking number will be sent to your email once the courier picks up your parcel. You can track it directly on our website or the courier’s portal.

6. Damaged, Lost, or Delayed Items

If your package arrives damaged, please take photos and contact us within 48 hours – we will arrange a replacement or refund in line with the Malaysian Consumer Protection Act.
If a package is lost in transit, we will either resend it or issue a full refund after the courier confirms the loss.
We are not liable for delays caused by courier forces beyond our control (e.g., floods, strikes), but we will assist in tracking and expediting where possible.

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